By Blake Powers

UPDATE: Plano, Rowlett and Garland 9-1-1 Service Returns To Normal

Yesterday, residents of Plano, Rowlett and Garland were experiencing issues trying to use 9-1-1, and as of this morning, the problem continues.

Yesterday, around 6:45pm, Plano T-Mobile wireless customers began receiving a busy signal when calling 9-1-1. This morning, a 9-1-1 call center supervisor said crews were addressing the problem.

As of 5am today, Rowlett warned area residents of their 9-1-1 issue.

Today, Rowlett PD public information office Officer Cruz Hernandez, Rowlett PD Public Information Officer, told CBS 11, “Last night about 10pm or so, our 911 calls got switched to Garland”, which is standard procedure when normal operations fail.

Calls in the Rowlett area for police, fire or ambulance assistance, should call 972.412.6201.

In addition, Garland callers to 9-1-1, are having issues too, if calling from a cell. This issue began yesterday afternoon and 9-1-1 callers from Garland should call 972.485.4877


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